Privacy Policy

At Sound Thinking, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website https://sound-thinking.org/. By using our Site, you agree to the terms of this Privacy Policy.


1. Information We Collect

1.1 Information You Provide

We may collect personal information you provide directly, including but not limited to:

  • Name, email address, and phone number.
  • Billing and shipping details (if applicable).
  • Queries, messages, or feedback submitted via contact forms.

1.2 Information Collected Automatically

When you visit our Site, we may collect data automatically, such as:

  • IP address, browser type, and device information.
  • Pages visited, time spent on the Site, and referral URLs.
  • Cookies and tracking technologies.

2. How We Use Your Information

We use your personal data to:

  • Respond to your queries or requests.
  • Provide and improve our services.
  • Process transactions, if applicable.
  • Send updates, newsletters, or promotional materials (with your consent).
  • Ensure the security of our Site.
  • Comply with legal obligations.

3. Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: Where you have explicitly agreed (e.g., subscribing to newsletters).
  • Contractual Necessity: To fulfil services or products you’ve requested.
  • Legitimate Interests: For purposes such as improving our services or ensuring security.
  • Legal Obligation: To comply with applicable laws and regulations.

4. Sharing Your Data

We do not sell or trade your personal data. However, we may share it with:

  • Service Providers: Trusted third parties who assist us in providing services (e.g., payment processors, hosting providers).
  • Legal Authorities: If required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business.

5. Cookies and Tracking Technologies

Cookies are used to enhance your experience and improve our Site. You can control cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.


6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, your data will be securely deleted or anonymised.


7. Your Rights

Under the UK GDPR, you have the right to:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data (“right to be forgotten”).
  • Restriction: Request limited processing of your data.
  • Data Portability: Receive your data in a machine-readable format.
  • Objection: Object to data processing based on legitimate interests or direct marketing.
  • Withdraw Consent: Withdraw consent where processing is based on your consent.

8. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure.


9. International Data Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information.


10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.


11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date.


12. Contact U

If you have questions about this Privacy Policy or how we handle your personal data, please contact us.

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